How 400 SOPs Can Change Your Life
For a business owner who has never used an SOP, or Standard Operating Procedure, the thought of 400 SOPs might seem daunting, even ridiculous. But not only is it attainable, […]
Raj’s Book Warming October 16th, 2015 at The Friars Club
The Friars Club, located at 57 E 55th Street in New York City will be hosting a Book Warming party at 6PM on October 16th, 2015, for Information Technology expert […]
Protecting You: Disco, 8-Track, Tape Backups
A construction firm asked me to test their backup system because they were unable to restore critical files after a Cryptowall breakout and their IT provider had stopped returning their […]
‘In Loco Parentis’ Increasingly Means Schools Are Crazy
Courts have long held that when a child goes to a school, school officials serve as in loco parentis. This essentially means the school staff takes over some of the […]
Jimmy Kimmel and Social Engineering
This video is an EXCELLENT example of social engineering – and this is the stuff we (or our colleagues) fall for. It is a good thing to add to the […]
The Joy of SOPs – Better Than Pizza, Better than Chocolate, Better THAN SEX! How to Create Effective SOPs
If you look at any type of documentation, crack open Apple, or Microsoft, or whoever, the classic model is it looks more like a textbook. There’s a chapter heading, a […]
The Fight for Privacy
For those of us older than Millennials, we grew up in the age of privacy. We all learned at some point that loose lips sink ships; don’t say anything you […]
Lessons learned from THE LAST SHIP
By Raj Goel, CISSP Recently, I watched a lovely musical on Broadway Called “The Last Ship” starring Sting. I watched it twice in the same week, just before it closed, […]
The Joy of SOPs
How to Use SOPs to Cut Expenses, Cross Train Your Team, and Increase Client Satisfaction You might think that IT problems are too unique to use Stand Operating Procedures, but […]
What MSPs Need to Know About Compliance
The IT Support/MSP game has changed. Clients are no longer satisfied with just getting their desktops managed and servers supported. Almost every industry has customer privacy and security compliance regulations […]
